Refund Policy

Thank you for using Passion-Match.com. We value your membership and aim to provide you with the best possible experience. Our refund policy is designed to outline the circumstances under which refunds may be granted.

Cancellation of Subscription

If you decide to cancel your subscription on Passion-Match.com you may be eligible for a refund according to the following terms:

Monthly Subscriptions: For monthly subscription plans, you can cancel your subscription at any time. However, refunds are not provided for partial periods of use within a month.

Longer-Term Subscriptions: For longer-term subscription plans (e.g., quarterly, semi-annual, annual), if you cancel your subscription within the first [7] days from the start of your subscription, you may be eligible for a pro-rated refund. After the initial [7] days, no refunds will be provided for the remaining unused portion of your subscription.

Single-Package Purchases: For one-time package purchases, if you cancel your package within [3] days from the purchase date and have not used any premium features, credits or services associated with the package, you may be eligible for a full refund.

Multi-Package Purchases: For packages that include multiple months or credits, if you cancel your package within [3] days from the purchase date and have not used any premium features or services associated with the package, you may be eligible for a pro-rated refund based on the unused portion of the package.

Unsatisfactory Experience

We strive to provide a positive experience for all our members. If you believe your experience with Passion-Match.com has not met your expectations, please contact our customer support team within [7] days of your subscription start date. We will review your case and, if deemed appropriate, provide a refund for the unused portion of your subscription.

3. Technical Issues

If you encounter technical issues that prevent you from using Passion-Match.com as intended, please reach out to our customer support team. We will work to resolve the issue promptly. If the technical issue cannot be resolved within [7] days and it significantly impacts your ability to use the platform, you may be eligible for a refund for the unused portion of your subscription.

4. Ineligible Circumstances

Refunds will not be provided under the following circumstances:

Member misconduct or violation of our terms of service
Failure to use the platform due to personal reasons
Change in personal circumstances
Dissatisfaction with the choices or outcomes of interactions on the platform
Cancellation requests submitted after the eligible refund period
5. How to Request a Refund

To request a refund, please contact our customer support team at help@Passion-Match.com. Please provide your full name, subscription details, and the reason for your refund request. Our team will review your request and respond within [10] business days.